Support

For any question, write to us at [email protected]. We usually reply within two working days. In the app, at the bottom of your Profile, «Write to us» prepares the email with the app version and the phone model, which help us understand the problem straight away.

Frequently asked questions

How do I delete my account?

In the app: Profile → Account → Delete account. This deletes your account, your public profile, and the trips and progress saved in the cloud. What is only on your phone stays there until you delete the app.

How do I cancel Business Class?

On your iPhone: Settings → your name → Subscriptions → FahrenFlight. It stays active until the end of the period already paid for.

I changed phone: how do I get Business Class and my FahrenCoins back?

Business Class: on the paywall, tap Restore purchases. Your FahrenCoins, trips and progress come back when you sign in with the same account.

How do I ask for a refund?

Payments are handled by Apple: you can ask at reportaproblem.apple.com.

How do I report content or a user?

In the app, with «Report» next to the content or on the person's profile, or by writing to us. Reports are reviewed within 24 hours.